We despatch all UK orders via Royal Mail Tracked 24 and despatch via various couriers on a tracked service to overseas destinations.
For all UK orders received before 3pm on Monday-Thursday (and providing items are in stock) we use our best endeavours to despatch the order on that day for receipt the next working day. Orders received on Fridays will arrive the following Monday (excluding Bank Holidays).
Please allow up to 10-15 working days to receive an international order however your item will almost certainly arrive sooner than this.
If your order has not arrived, please contact us within 5 working days of placing the order (UK orders) or 16 working days (international orders) . Should you contact us later than this we will not be able to send out a replacement
We do not offer refunds or exchanges and only replace items if they arrive defective or damaged and sufficient proof is provided. If you require a replacement product please send us an email at firstname.lastname@example.org within 48 hours of receipt of your order.